Returns & Refund Policy

Refund Address

FIRMA HANDLOWO USŁUGOWA SevenStars Damian Szczegielniak
ul. Kniaziewicza 17/6
50-455 Wrocław
Poland

NIP: 6692551988
REGON: 382582486

Q: What is your refund policy?

A: If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you (or a third party indicated by you, other than the carrier) receive the last item of your order.

To exercise your right of withdrawal, you must notify us of your decision within this 14-day period. The easiest way to start a return is through your customer account. If you are unable to access your account, you may also contact us by email.

After notifying us of your withdrawal, you must return the goods within 14 days.

Unless the return is caused by our error or a defective product, the customer is responsible for the direct cost of returning the goods.

Once we receive the returned goods, or proof that they have been sent back, we will process your refund within 14 days. The refund will include the purchase price and the cost of the standard (least expensive) delivery option originally offered. Any additional delivery costs resulting from choosing a more expensive shipping method are not refundable.

Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed.

Exceptions

The right of withdrawal does not apply to:

• products made to the customer's specifications or clearly personalized;
• sealed goods which are not suitable for return due to health protection or hygiene reasons if unsealed after delivery;
• any other products excluded from the right of withdrawal under applicable consumer protection laws.

Q: My order arrived damaged. What should I do?

A: We're sorry to hear that.

Please contact us as soon as possible by email and include:

• your order number,
• a description of the issue,
• clear photos showing the damage.

We'll review your case promptly and arrange an appropriate solution, such as a replacement, repair, or refund, depending on the circumstances.

please make a refund via your checkout or send us via e-mail message:

"Hello,

I would like to return my order. Please find the details below:

Order Number:
[order number]

Name:
[first and last name]

Email Address:
[email address]

Items to Return:
[product name / quantity]"

I will send the return to one of the following options:

InPost Parcel Locker:
WRO238M
📧 aeromax89@gmail.com
📞 +48 785 708 838

or

Return Address:
ZAPOROSKA 37A
53-519 Wrocław
Poland

Thank you!

Q. When will my order be dispatched?

A. All orders are processed & dispatched between Monday-Friday, depending what time your order is placed. To ensure your order has been processed and ready for shipping you will receive a confirmation email. 

Q. What is your refund policy?

A. For orders outside Poland, there's no easy way for refund, but in special situations please contact us and we'll try to figure out the best way possible for you. For Polish customers, you can return your order within 14 days from the date of purchase. For more details please contact us directly

Q: My order came to me damaged - what can I do?

A: In this case, immediately contact us via e-mail or phone number, we'll reach solution for you. 

Your patience and & support is apprecieated - I'm one man army and working on this business for you after my 9-5 office hours. Love, passion and inspiration to make it all is endless, especially when my work can make you all happy. Thanks for everything, with love!

Damian
Sevenstars


Please, enjoy the ride!