Refund policy

Returns & Refund Policy

Refund Address

FIRMA HANDLOWO USŁUGOWA SevenStars Damian Szczegielniak
ul. Kniaziewicza 17/6
50-455 Wrocław
Poland

NIP: 6692551988
REGON: 382582486

Q: What is your refund policy?

A: If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you (or a third party indicated by you, other than the carrier) receive the last item of your order.

To exercise your right of withdrawal, you must notify us of your decision within this 14-day period. The easiest way to start a return is through your customer account. If you are unable to access your account, you may also contact us by email.

After notifying us of your withdrawal, you must return the goods within 14 days.

Unless the return is caused by our error or a defective product, the customer is responsible for the direct cost of returning the goods.

Once we receive the returned goods, or proof that they have been sent back, we will process your refund within 14 days. The refund will include the purchase price and the cost of the standard (least expensive) delivery option originally offered. Any additional delivery costs resulting from choosing a more expensive shipping method are not refundable.

Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed.

Exceptions

The right of withdrawal does not apply to:

  • products made to the customer's specifications or clearly personalized;
  • sealed goods which are not suitable for return due to health protection or hygiene reasons if unsealed after delivery;
  • any other products excluded from the right of withdrawal under applicable consumer protection laws.

Q: My order arrived damaged. What should I do?

A: We're sorry to hear that.

Please contact us as soon as possible by email and include:

  • your order number,
  • a description of the issue,
  • clear photos showing the damage.

We'll review your case promptly and arrange an appropriate solution, such as a replacement, repair, or refund, depending on the circumstances.

Thank you for supporting SevenStars.

This is a small independent business run by one person alongside a full-time job. Every order means a lot, and I truly appreciate your patience, support, and trust.

With love,

Damian
SevenStars